![]() If an order is placed before 11am, then it will be shipped the same day (excluding Saturdays, Sundays and Public Holidays), you will then receive an email with your shipping details. We use Australia Post (AUSPOST) to ship most products. If you have entered your details incorrectly when you checked out, please contact us via phone or direct message IMMEDIATELY.Īt Hearns Hobbies, we are very efficient with processing orders (meaning your order may already be packed and sorted) so speedy notification is required to allow for immediate intervention in order to change your details. Please check your details are correct before submitting your order. Hearns Hobbies is not held accountable for incorrect delivery/contact information entered in by the user at checkout. Aerosol based products can be shipped only via Standard (Road) Shipping. WARNING: Shipping of dangerous goods is prohibited (Including: Nitro, Rocket Fuel, Fuel Tablets). Please note that the Express service is overnight for selected destinations please refer to the Australia Post (AUSPOST) website for details. The delivery service we use is provided by Australia Post and delivery times are only there as indicatives. There are times when this may stretch out to 48 hours but that is generally a case of items being temporarily out of stock. As a general rule, we aim for a 24-hour turnaround from the moment your order has been received to the order being shipped from our store. DELIVERY COSTS AND TIMES:ĭelivery charges and ETA depend on your location, how much you have purchased, and, what freight method you have selected. To ensure the secure delivery of orders to the correct recipients our carriers all require someone to sign for the consignments at the final destination. Getting your goods to you safely and swiftly is of utmost importance to us. On occasion, we may use a courier service such as TNT. Hearns Hobbies uses Australia Post Regular and Express Services for online orders. ![]() Read more about Insurance and refunds on our Refund Policy page: Read AUSPOSTS statement on Compensation on damaged goods: We CAN NOT ship any dangerous goods internationally, if you place an order for dengerous goods we will have to apply a restocking fee. Hearns Hobbies IS NOT responsible for refunding or replacing a damaged/broken items with no insurance. If you would like insurance please Contact Us beforehand so we can see what can be organised. Please be aware of this before checking out. International shipping by default does not come with insurance. Standard shipping DOES NOT include insurance by default. Hearns Hobbies offers shipping with Insurance / "Extra Cover", however this option is not applied by default and is at the discretion of the buyer to select upon checkout. If an item that is not insured is lost / damaged during delivery / transit then the lost item compensation / refund is up to the discretion of the carrier. It is highly recommended by Hearns Hobbies to opt for additional Insurance or "Extra Cover" to protect your delivery from possible damage or loss on the carriers part. For more information, or if you are buying Internationally? Feel free to read our Shipping Policy before ordering. At Hearns Hobbies, we are very efficient with processing orders (meaning your order may already be packed and sorted) so speedy notification is required to allow for immediate intervention in order to change your details. If you have entered your details incorrectly when you checked out, please contact us via phone or direct message IMMEDIATELY. Incorrect Delivery Info/Contact Details: Hearns Hobbies is not held accountable for incorrect delivery / contact information entered in by the user at checkout. NOTE - On large mail items (over 1 Metre) Large mail items over 1m will have a delay due to shipping via courier being needed. Order before 11am, and your item will ship same day (Australia Only) If your order is coming from more than one location: We suggest you order with Standard Shipping rather than Express (this is due in part to transportation time between stores to get your order combined and sent from 1 location which will delay your "express" postage option).
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